Eight things we think are worth knowing before you order — and two we would rather be upfront about.
Eight reasons
1. A range you can navigate
69 brands, organised so you can get to the right shelf. Shop by category, by brand, or by what you are training or looking after — whichever way you think.
2. Genuine stock, properly sourced
We source through established UK wholesale distributors, never from online marketplaces, liquidators or grey-market resellers. Everything is sent sealed and within its best-before date. Our product standards page sets out how we choose what to sell.
3. Free UK delivery over £40
£2.99 below that, and free above it. Every order goes on a fully tracked service — not just the expensive ones. Orders are usually dispatched within 1–3 working days and arrive 2–4 working days after that.
4. No remote-area surcharge
Plenty of retailers add £7 or more for the Highlands and Islands, Northern Ireland or the Channel Islands. We do not. Same price wherever you are in the UK — just allow 3–6 working days from dispatch.
5. Thirty days to change your mind
The law gives you 14. We give you 30, on anything still sealed and unopened. Full detail in our Returns & Refunds policy.
6. A reply from a person
Email info@supplementhq.co.uk or call 0141 286 4160 and someone here answers within 24 hours, Monday to Friday. No ticket queue, no chatbot loop.
7. Honest product information
We describe what a product is and what is in it. We do not claim it will cure, treat or prevent anything, because it will not and saying so would be against food law. Any health claim you see is one authorised on the Great Britain Nutrition and Health Claims Register.
8. A small UK business
SupplementHQ is run by a small team in Glasgow, trading as Brookline Group Ltd. If something is wrong with your order, you deal with us directly — not an outsourced call centre.
And two things we would rather you heard from us
We cannot take back opened tubs
Not if you have simply changed your mind. Food supplements are sealed goods that cannot be resold once opened, for health and hygiene reasons — that is the Consumer Contracts Regulations 2013, not a policy we invented. If there is something wrong with a product, that is different and we will put it right whether it is opened or not.
We are not the cheapest on every line
On some products we will be; on others a warehouse operation shifting pallets will beat us. What we will not do is cut corners on where stock comes from to win on price.
One thing we will never do
Tell you what to take. We are a retailer, not a healthcare provider. If you have a medical condition, take prescription medication, or are pregnant or breastfeeding, speak to your GP or pharmacist first — every time, and before anything you read on a supplement website. Our Health Information Disclaimer explains why we hold that line.
Ready when you are — browse the range, or work out where to start.