Every SupplementHQ order goes on a fully tracked service. Here is how to find your tracking, and what to do if it is not behaving.
Your tracking number is in your dispatch confirmation email. That is the second email we send — not the order confirmation you get at checkout. It arrives when your order is dispatched, and it contains a link straight to the carrier.
Finding your tracking
- Check your email for the dispatch confirmation. Search your inbox for “SupplementHQ”, and check your spam, junk and promotions folders while you are there.
- Open the tracking link in that email. It takes you to the carrier's own tracking page, which is always more current than anything we could show you.
- Or sign in to your account at supplementhq.co.uk/account, where your orders and their tracking are listed. This only works if you created an account when you ordered — guest orders are not shown there.
Common situations
No dispatch email yet
Then your order has not been dispatched yet. We process orders Monday to Friday, excluding bank holidays, and orders are usually dispatched within 1–3 working days. Orders placed at a weekend or on a bank holiday are processed from the next working day.
Tracking shows nothing
Carrier systems can take up to 24 hours to show a first scan after a parcel is handed over. If the number still shows nothing after a full working day, email us.
Tracking has not moved
Parcels can sit between scans for a day or two, particularly over a weekend or bank holiday. Give it until the end of the delivery estimate before assuming something is wrong.
It says delivered, but it is not here
Check with neighbours and around the property for a safe place, and look for a card. Then email us with your order number and we will take it up with the carrier.
How long it should take
- 2–4 working days from dispatch for most UK addresses.
- 3–6 working days for the Scottish Highlands and Islands, Northern Ireland, the Channel Islands, the Isle of Man and the Isles of Scilly.
Estimates run from the day of dispatch, not the day you ordered. Full detail on our delivery information page.
If it is genuinely late
Email info@supplementhq.co.uk with your order number and we will chase the carrier. Please tell us about an undelivered tracked item within 21 days of dispatch so we can raise a claim — that timescale helps us, but it is not a deadline on your legal rights.
If a parcel turns out to be lost, we will replace it or refund you in full. See our Returns & Refunds policy.
Cannot find your tracking? Email info@supplementhq.co.uk with your order number and we will send it over.
We reply within 24 hours, Monday to Friday.