FAQs

No. You can check out as a guest. An account just makes it quicker next time and keeps your order history in one place.

Email us straight away with your order number. We process orders quickly, so we cannot promise to catch it — but if we do, we will cancel and refund in full. Once it has been dispatched, our Returns & Refunds policy applies.

Enter it in the discount box at checkout. One code per order, and codes cannot be combined with other offers or used on products that are already reduced.

Yes — you must be 18 or over. See our Terms of Service.

Please contact us first. We sell to consumers for personal use, and we may decline or cancel orders that look like they are for resale.

Yes. Payments are handled by our payment providers over an encrypted connection. We never see or store your full card details.

£2.99, or free on orders of £40 and over. Both are a fully tracked service. Orders are usually dispatched within 1–3 working days and arrive 2–4 working days after dispatch. Full detail is on our delivery information page.

The United Kingdom only, including Northern Ireland, the Channel Islands, the Isle of Man and the Isles of Scilly. We cannot deliver to PO Box or BFPO addresses, and we do not ship to the Republic of Ireland or Europe.

No. There is no remote-area surcharge. Allow 3–6 working days from dispatch rather than 2–4.

We process orders Monday to Friday, excluding bank holidays. Orders are usually dispatched within 1–3 working days.

You will get a dispatch confirmation email with your tracking number once your order has been dispatched. If your order confirmation has not arrived within an hour of ordering, check your spam or promotions folder.

Give it until the end of the estimate above. If that has passed, email us with your order number and we will chase the carrier. Please tell us about an undelivered tracked item within 21 days of dispatch so we can raise a claim.

No, not if you have simply changed your mind. Food supplements are sealed goods that cannot be returned for health and hygiene reasons once the seal is broken — this is set out in the Consumer Contracts Regulations 2013. It is different if there is something wrong with the product: see the next question.

We put it right at our cost, opened or not. Email us with your order number and a photograph of the item and its packaging. Your rights under the Consumer Rights Act 2015 are set out in our Returns & Refunds policy.

30 days from delivery to tell us, and 14 more to send it back. The law requires 14 — we give you longer. Items must be unopened, unused and fully sealed.

You do if you have changed your mind. We do if the item is faulty, damaged, wrong or missing.

We refund within 14 days of getting the goods back, or of you giving us proof you have sent them, whichever is sooner. It then depends on your bank or card issuer how quickly it appears.

Yes. We source through established UK wholesale distributors, never from marketplaces or clearance lots, and everything is sent sealed in its original packaging. Our product standards page explains how we source.

We will not knowingly send something close to expiry. If you receive an item with an unreasonably short date, tell us and we will replace or refund it.

The information on our product pages comes from the brand owner, and formulations change. Always read the label on the product you receive — where the pack and the website differ, the pack is correct.

No. We are a retailer, not a healthcare provider, and we cannot give medical or nutritional advice. If you have a medical condition, take medication, are pregnant or breastfeeding, speak to your GP or pharmacist. Please read our Health Information Disclaimer.

Some are, some are not — it depends on the brand and the batch. You are strictly liable for what is in your body, so check that the specific batch you have is covered by a programme such as Informed Sport. We cannot give anti-doping clearance for any product.

Stop taking it and get medical advice if you need it. Then see our product recall and safety page, which explains what to do and how we handle it.

Email info@supplementhq.co.uk, call 0141 286 4160 or use our contact form. We reply within 24 hours, Monday to Friday, excluding bank holidays. Quoting your order number gets you a faster answer.

We would like to hear from you — see our supplier and brand enquiries page.